Support & Services

FAQ

How long is the product warranty?

Solar panels: 12-year product warranty and 25-year linear power guarantee. Battery storage: standard 5-year warranty. Inverters: standard 5-year warranty, extendable to 10 years. Chargers: standard 2-year warranty.

Do you support OEM/ODM customization?

Yes. With complete R&D and manufacturing capabilities, we offer customization for product appearance, specifications, branding, and more. Minimum order quantities apply — please contact our sales team.

What is the typical delivery time?

Standard products: typically 2-4 weeks. Custom products: 4-8 weeks depending on requirements. For large-volume orders, please contact us in advance to confirm production scheduling.

Do you provide installation and after-sales support?

We provide remote technical support, installation guide videos, and on-site service (depending on region). Overseas markets are supported through our network of authorized service providers for localized after-sales service.

Are your products compatible with major inverter brands?

Our battery storage systems are compatible with Deye, SMA, Growatt, Huawei, Victron, and other major inverter brands. For specific compatibility details, please refer to product datasheets or contact technical support.